Purpose: The purpose of this study was to assess nursing staff's work-related problems as perceived by
their managers and thereafter develop strategies that would serve as a guide for nurse managers to
manage these problems.
Methods: A descriptive research design was used. The participants included in the study consisted of the
following two groups: Group 1- a convenience sample of 150 first-line managers working at three
different hospitals; and Group 2-a panel of experts for the Delphi technique, selected using the
Snowball sampling technique. Tools for data collection included the following: Tool 1-questionnaire
about nursing staff's problems; Tool 2-Delphi technique to develop strategies for managing nursing
staff's problems; and Tool 3-opinionnaire format.
Results: The recruited first nurse managers were of the opinion that job stress, work overload, conflict,
workplace violence, poor performance, staff turnover, demotivation, lack of empowerment, and staff
absenteeism were among the common problems faced by staff nurses at work.
Conclusion: From the expert panelists’ perspectives, the newly developed strategy in this study was
considered valid; the researchers recommend the strategy developed in this study to be universalized in
different health care settings and used as a guide for nurse managers.